Refund Policy

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1. 22 August 2026+1 −2 lines, commit 5ddb1e4

   A privacy policy you can diff: every legal page lists each change to its text with the date, the summary and the diff, drawn from the file's git history before each build; the hand kept updated date is gone and the sitemap takes the real one

   @@ -2,5 +2,4 @@
    title: "Refund Policy"
    description: "How cancellations and refunds work for EkoHacks workshops, training and Dojo subscriptions."
   -updated: "2026-08-02"
    ---
    
   @@ -60,3 +59,3 @@ Email connect@ekohacks.com from the address you paid with, and tell us which cha
    ## 8. Changes to This Policy
    
   -We may update this policy. When we do, we will update the "Last updated" date at the top of this page.
   +We may update this policy. Every change to it is listed at the bottom of this page, with the date and the exact text that changed, drawn from the history of the file this page is built from.
   

2. 2 August 2026+4 −2 lines, commit 7afcc14

   The Dojos page can take the payment itself, behind a flag until Paddle approves the domain

   @@ -2,5 +2,5 @@
    title: "Refund Policy"
    description: "How cancellations and refunds work for EkoHacks workshops, training and Dojo subscriptions."
   -updated: "2026-07-30"
   +updated: "2026-08-02"
    ---
    
   @@ -26,4 +26,6 @@ You may cancel a workshop registration by emailing connect@ekohacks.com. The fol
    If we cancel or reschedule a workshop, you will receive a full refund or the option to transfer to another scheduled workshop.
    
   +A course seat bought online follows the same terms, counted from the first session of the course. Before the course begins, you may also simply change your mind within 14 days of payment for a full refund, no reason needed.
   +
    ## 3. Dojo Subscriptions
    
   @@ -38,5 +40,5 @@ The full terms are on the [Dojo refunds and cancellation page](https://dojo.ekoh
    ## 4. Who Takes the Payment
    
   -Dojo subscriptions are sold and processed by Paddle.com Market Ltd, acting as merchant of record. Paddle appears on your card or bank statement, issues your invoice, and is responsible for collecting and remitting sales tax and VAT.
   +Dojo subscriptions and course seats bought online are sold and processed by Paddle.com Market Ltd, acting as merchant of record. Paddle appears on your card or bank statement, issues your invoice, and is responsible for collecting and remitting sales tax and VAT.
    
    Refunds are processed by Paddle and return to the card you paid with, normally within five to ten working days.
   

3. 30 July 2026+60 −0 lines, commit 6eba1de

   Publish a refund policy and link it in the footer

   @@ -0,0 +1,60 @@
   +---
   +title: "Refund Policy"
   +description: "How cancellations and refunds work for EkoHacks workshops, training and Dojo subscriptions."
   +updated: "2026-07-30"
   +---
   +
   +## 1. Who We Are
   +
   +This Refund Policy is issued by EKOHACKS OÜ, a company registered in Estonia.
   +
   +- **Registered name:** EKOHACKS OÜ
   +- **Registration number:** 17182181
   +- **Registered address:** Järvevana tee 9, 11314 Tallinn, Estonia
   +- **Contact email:** connect@ekohacks.com
   +
   +It sits alongside our [Terms of Service](/legal/terms-of-service) and our [Privacy Policy](/legal/privacy-policy).
   +
   +## 2. Workshops and Training
   +
   +You may cancel a workshop registration by emailing connect@ekohacks.com. The following terms apply:
   +
   +- **More than 14 days before the workshop:** Full refund.
   +- **7 to 14 days before the workshop:** 50% refund, or you may transfer your place to another person at no additional cost.
   +- **Less than 7 days before the workshop:** No refund is available, and you may transfer your place to another person.
   +
   +If we cancel or reschedule a workshop, you will receive a full refund or the option to transfer to another scheduled workshop.
   +
   +## 3. Dojo Subscriptions
   +
   +The EkoHacks Dojo at dojo.ekohacks.com is sold as a monthly subscription.
   +
   +If you are unhappy with the Dojo, email us within 14 days of a charge and we will refund it in full. You do not have to give a reason. This applies to your first charge on a plan and to every renewal after it.
   +
   +You can cancel at any time from your profile, under Manage billing. Your plan stays active until the end of the period you have already paid for, and it does not renew after that. Your account returns to the free plan and your history stays.
   +
   +The full terms are on the [Dojo refunds and cancellation page](https://dojo.ekohacks.com/refunds).
   +
   +## 4. Who Takes the Payment
   +
   +Dojo subscriptions are sold and processed by Paddle.com Market Ltd, acting as merchant of record. Paddle appears on your card or bank statement, issues your invoice, and is responsible for collecting and remitting sales tax and VAT.
   +
   +Refunds are processed by Paddle and return to the card you paid with, normally within five to ten working days.
   +
   +## 5. Failed Payments
   +
   +If a subscription payment fails, Paddle retries it over several days and emails you. Your access continues while that happens. If it ultimately fails, your Dojo account returns to the free plan, your data stays, and you can subscribe again at any time.
   +
   +## 6. Your Statutory Rights
   +
   +If you are a consumer in the European Union or the United Kingdom, you have a legal right to cancel a purchase of digital services within 14 days. The 14 days refund described above is offered regardless, so you keep the same outcome either way.
   +
   +Nothing in this policy affects your right to a remedy if a service is faulty or not as described. If you are a consumer in the European Union, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.
   +
   +## 7. How to Ask
   +
   +Email connect@ekohacks.com from the address you paid with, and tell us which charge. We answer within two working days.
   +
   +## 8. Changes to This Policy
   +
   +We may update this policy. When we do, we will update the "Last updated" date at the top of this page.